You are viewing a preview of this job. Log in or register to view more details about this job.

Systems Analyst (Technical Support, Software Assurance Testing & Customer Success)

Customers are the core drivers of ZL product development. Responsibilities include working with ZL customers to resolve any challenges that arise from use of the software; proactively engaging customers in training sessions; conducting quality assurance testing with the product; putting in effort to ensure customer success; finding innovative ways for current ZL customers to improve their experience and achieve best practices within their organization. Typical Roles:
  • Stress-testing the product before software releases are made available to customers
  • Proactively communicating with customers to ensure the product is exceeding requirements
  • Training customers on how to effectively use both basic and advanced features of the product
  • Escalating any technical bugs or issues reported by customers to the proper parties